FAQsFrequently Asked Questions

That is very unlike experience. Please double check that this is indeed the day and time your order was scheduled for by looking up your confirmation email we sent to you.

It's possible our driver is simply trying to park the car downstairs, however if we are running more than 15 mins late, please reach out to us Orders@BKLaundry.com to confirm the status of delivery.

Your items are handled with maximum care. In an extremely rare case where damage occurs, it will be covered by our insurance in accordance with our Terms and Conditions.All claims must be made within 48 hours after delivery.

If there is any risk of further damage occurring during cleaning, we will hold off and check in with you before proceeding. Our cleaning team carefully inspects all garments during the cleaning process to ensure we take the best care of them.

Sometimes, we identify pre-existing damage on a garment. If the damage is repairable, we will recommend repair. If the damage is unrepairable, or you would like to proceed.

If there is any risk of further damage occurring during cleaning, we will hold off and check in with you before proceeding. Our cleaning team carefully inspects all garments during the cleaning process to ensure we take the best care of them.

Sometimes, we identify pre-existing damage on a garment. If the damage is repairable, we will recommend repair. If the damage is unrepairable, or you would like to proceed with cleaning without repair, we ask that you give us your approval. This may cause the cleaning process to be delayed by a few days.

If we find items that are supposed to be for Dry Cleaning and Launder & Press in your Wash & Fold order we will hold them back from cleaning and be sure to communicate with you how you would like to best proceed. Given the volume of orders we clean, we cannot promise that we will identify 100% of Dry Clean-only garments, so we ask you to thoroughly separate them out beforehand.

We encourage you to open your laundry​ ​bags as soon as they are delivered to confirm that all is well. In the rare instance that something is damaged or missing, we can start working to make things right as soon as we’re aware.

In the case of a damaged item, we will work with you to determine if it can be repaired or restored to good condition. For those items that cannot be satisfactorily repaired, or for any missing items, we will reimburse you for up to the full value of that item, in accordance with our terms and conditions​ .

Items over $200 will be evaluated for depreciation based on the initial date of purchase and their pre-existing condition.

Our policy is that any order has to be fully paid before delivering. If we are not able to successfully charge the payment method you have on file you have the option to pay in cash at the delivery.

If we don't receive payment within 1 months of your clothes being done, we will then transfer the uncollected balance to a collections agency.